Topher Kohlstedt

Web Developer

topher@kohldesac.com

Authorized to work in the US for any employer

Experience

Remote Service Desk Administrator

Convergence Networks - Remote - Portland, Oregon

August 2021 - Current
  • Daily troubleshooting of servers, workstations, laptops, terminals running a wide variety of operating systems as well as other hardware for 100+ clients
  • Azure AD and Office 365 Administration for user onboarding, maintenance and turndowns
  • Volunteered for and built the Request Team role while continuing normal Service Desk duties
  • Actively trained and helped onboard new coworkers
  • Daily remote support using a variety of remote software including Kaseya, ConnectWise, QuickAssist and LogMeIn software
  • Exceeded expectations for all goals set by management
  • Regular public shout-outs from coworkers across the organization

IT Support Technician

On Line Support - Vancouver, Washington

September 2020 - July 2021
  • Daily IT support including servers and workstations for ~300 organizations
  • Office 365 Admin Portal administration including Azure AD and Exchange Admin Console and license troubleshooting and administration
  • Both regularly scheduled and as-needed dispatch responsibilities including inbound calls and ticket escalation
  • On-site and remote troubleshooting
  • Remote support using Connectwise Software Suite, Chrome Remote Desktop and Microsoft Quick Assist
  • Support for Windows 7, 8, 10, mac OSX, and Chromebooks
  • Mobile phone support, both Android and iOS
  • Allworx hardphone/softphone support certified

IT Help Desk

Govig & Associates - Scottsdale, Arizona

April 2019 - September 2020
  • Maintain integrity of and provide support for proprietary database management software
  • Implement, integrate and maintain integrity of help desk ticketing system and equipment through Spiceworks including accurate ticket coding and troubleshooting processes
  • Migrate all asset properties into new Spiceworks database and maintain the accuracy of the asset properties
  • Regularly contact 3rd party support to troubleshoot issues
  • Frequently sent All Staff emails on behalf of the department displaying excellent, professional written communication
  • Act as a liaison between the highly tech savvy and a wide variety of technical skill levels
  • Semiannual all staff presentation, building public speaking skills
  • Daily training of both new hires and seasoned employees via conferencing software

Provisioning Specialist

Edgenuity - Scottsdale, Arizona

April 2017 - April 2019
  • Utilized interoffice ticketing system to complete high variety of detail-oriented tasks
  • Expanded existing and created new training material for Customer Support department
  • Completed user-submitted tasks of high variety and frequency
  • Created process documentation
  • Actively trained new employees
  • Made both existing and new members of the team more efficient with my technical background

Education

Rio Salado College

Associates of Applied Science in Computer Science - May 2013

Tempe, Arizona

  • Certificate of Completion - Web Design: User Interface
  • Certificate of Completion - Computer Usage and Applications

Highland High School

High School Diploma - May 2004

Skills

  • Japanese
  • VSCode
  • HTML5
  • CSS3
  • Javascript
  • WordPress
  • Squarespace
  • Bootstrap
  • React
  • Rest API
  • Office 365 Applications
  • VOIP
  • SQL
  • Microsoft Server
  • VPN
  • Firewalls
  • AD & Azure AD
  • Linux
  • Ticketing Systems
  • Git
  • GitHub
  • Network Support
  • Technical Support
  • Software Troubleshooting
  • LAN troubleshooting
  • DNS troubleshooting
  • TCP/IP
  • Remote Access Software
  • Network Administration
  • Powershell Scripting
  • Adobe Creative Suite

    • Indeed Assessments

    Technical Support — Highly Proficient

    June 2020

    Performing software, hardware, and network operations.

    Full results: Highly Proficient

    Call Center Customer Service — Highly Proficient

    June 2020

    Applying customer service skills in a call center setting.

    Full results: Highly Proficient

    Basic Computer Skills: PC — Highly Proficient

    June 2020

    Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

    Full results: Highly Proficient

    Customer Service Fit — Proficient

    June 2020

    Measures the traits that are important for success for customer service roles.

    Full results: Proficient

    Technical Support: Customer Situations — Proficient

    August 2020

    Responding to technical support situations with sensitivity

    Full results: Proficient

    Technical support — Expert

    January 2021

    Performing software, hardware, and network operations

    Full results: Expert

    Work style: Conscientiousness — Highly Proficient

    January 2021Tendency to be well-organized, rule-abiding, and hard-working

    Full results: Highly Proficient

    Attention to detail — Highly Proficient

    January 2021

    Identifying differences in materials, following instructions, and detecting details among distracting information

    Full results: Highly Proficient