Topher Kohlstedt
Web Developer
topher@kohldesac.com
Authorized to work in the US for any employer
Experience
Remote Service Desk Administrator
Convergence Networks - Remote - Portland, Oregon
August 2021 - Current
- Daily troubleshooting of servers, workstations, laptops, terminals running a wide variety of operating systems as well as other hardware for 100+ clients
- Azure AD and Office 365 Administration for user onboarding, maintenance and turndowns
- Volunteered for and built the Request Team role while continuing normal Service Desk duties
- Actively trained and helped onboard new coworkers
- Daily remote support using a variety of remote software including Kaseya, ConnectWise, QuickAssist and LogMeIn software
- Exceeded expectations for all goals set by management
- Regular public shout-outs from coworkers across the organization
IT Support Technician
On Line Support - Vancouver, Washington
September 2020 - July 2021
- Daily IT support including servers and workstations for ~300 organizations
- Office 365 Admin Portal administration including Azure AD and Exchange Admin Console and license troubleshooting and administration
- Both regularly scheduled and as-needed dispatch responsibilities including inbound calls and ticket escalation
- On-site and remote troubleshooting
- Remote support using Connectwise Software Suite, Chrome Remote Desktop and Microsoft Quick Assist
- Support for Windows 7, 8, 10, mac OSX, and Chromebooks
- Mobile phone support, both Android and iOS
- Allworx hardphone/softphone support certified
IT Help Desk
Govig & Associates - Scottsdale, Arizona
April 2019 - September 2020
- Maintain integrity of and provide support for proprietary database management software
- Implement, integrate and maintain integrity of help desk ticketing system and equipment through Spiceworks including accurate ticket coding and troubleshooting processes
- Migrate all asset properties into new Spiceworks database and maintain the accuracy of the asset properties
- Regularly contact 3rd party support to troubleshoot issues
- Frequently sent All Staff emails on behalf of the department displaying excellent, professional written communication
- Act as a liaison between the highly tech savvy and a wide variety of technical skill levels
- Semiannual all staff presentation, building public speaking skills
- Daily training of both new hires and seasoned employees via conferencing software
Provisioning Specialist
Edgenuity - Scottsdale, Arizona
April 2017 - April 2019
- Utilized interoffice ticketing system to complete high variety of detail-oriented tasks
- Expanded existing and created new training material for Customer Support department
- Completed user-submitted tasks of high variety and frequency
- Created process documentation
- Actively trained new employees
- Made both existing and new members of the team more efficient with my technical background
Education
Rio Salado College
Associates of Applied Science in Computer Science - May 2013
Tempe, Arizona
- Certificate of Completion - Web Design: User Interface
- Certificate of Completion - Computer Usage and Applications
Highland High School
High School Diploma - May 2004
Skills
Japanese
VSCode
HTML5
CSS3
Javascript
WordPress
Squarespace
Bootstrap
React
Rest API
Office 365 Applications
VOIP
SQL
Microsoft Server
VPN
Firewalls
AD & Azure AD
Linux
Ticketing Systems
Git
GitHub
Network Support
Technical Support
Software Troubleshooting
LAN troubleshooting
DNS troubleshooting
TCP/IP
Remote Access Software
Network Administration
Powershell Scripting
Adobe Creative Suite
Indeed Assessments
Technical Support — Highly Proficient
June 2020
Performing software, hardware, and network operations.
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
June 2020
Applying customer service skills in a call center setting.
Full results: Highly Proficient
Basic Computer Skills: PC — Highly Proficient
June 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Customer Service Fit — Proficient
June 2020
Measures the traits that are important for success for customer service roles.
Full results: Proficient
Technical Support: Customer Situations — Proficient
August 2020
Responding to technical support situations with sensitivity
Full results: Proficient
Technical support — Expert
January 2021
Performing software, hardware, and network operations
Full results: Expert
Work style: Conscientiousness — Highly Proficient
January 2021Tendency to be well-organized, rule-abiding, and hard-working
Full results: Highly Proficient
Attention to detail — Highly Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient