Topher Kohlstedt

Washington State, USA topher@kohldesac.com

I consider myself an IT handyman. I've developed softskills working in customer service, a technical background both professionally and in my personal life and am a self-taught coder in my spare time after I put the kids to bed. I'm also a social-media hermit and privacy advocate so my online presence is lacking except this site.


Experience

Service Desk Administrator

Convergence Networks
  • Daily troubleshooting of servers, workstations, laptops, terminals running a wide variety of operating systems as well as other hardware for 100+ clients
  • Azure AD and Office 365 Administration for user onboarding, maintenance and turndowns
  • Volunteered for and built the Request Team role while continuing normal Service Desk duties
  • Actively trained and helped onboard new coworkers
  • Daily remote support using a variety of remote software including Kaseya, ConnectWise, QuickAssist and LogMeIn software
  • Exceeded expectations for all goals set by management
  • Regular public shout-outs from coworkers across the organization
August 2021 - Present
Remote - Portland, OR

Service Desk Technician

On Line Support
  • Daily IT support including servers and workstations for ~300 organizations
  • Office 365 Admin Portal administration including Azure AD and Exchange Admin Console and license troubleshooting and administration
  • Both regularly scheduled and as-needed dispatch responsibilities including inbound calls and ticket escalation
  • On-site and remote troubleshooting
  • Remote support using Connectwise Software Suite, Chrome Remote Desktop and Microsoft Quick Assist
  • Support for Windows 7, 8, 10, mac OSX, and Chromebooks
  • Mobile phone support, both Android and iOS
  • Allworx hardphone/softphone support certified
September 2020 - July 2021
Vancouver, WA

Help Desk Technician

Govig & Associates
  • Maintain integrity of and provide support for proprietary database management software
  • Implement, integrate and maintain integrity of help desk ticketing system and equipment through Spiceworks including accurate ticket coding and troubleshooting processes
  • Migrate all asset properties into new Spiceworks database and maintain the accuracy of the asset properties
  • Regularly contact 3rd party support to troubleshoot issues
  • Frequently sent All Staff emails on behalf of the department displaying excellent, professional written communication
  • Act as a liaison between the highly tech savvy and a wide variety of technical skill levels
  • Semiannual all staff presentation, building public speaking skills
  • Daily training of both new hires and seasoned employees via conferencing software
Aprial 2019 - September 2020
Scottsdale, AZ

Webmaster

kohldesac.com
  • Wordpress design, development and maintenance
  • Integrate new technologies to better reflect my skills on public-facing site
  • Working knowledge of HTML, CSS, Javascript and Bootstrap framework
  • Execute all web based content updates
  • Preparation and optimization of online assets including images, videos and audio files
  • Actively learning and applying new knowledge to existing and new projects
September 2013 - Present
Home Office

Education

Rio Salado College

Associate of Applied Science
  • Computer Science - Web Development Track

Highland High School

Numerous extracurriculurs including:
  • Concert Band
  • Jazz Band
  • Conversational Japanese

Skills

Programming Languages & Tools

Other Useful Skills
  • Microsoft Azure and Office 365
  • Intermediate Conversational Japanese
  • Experienced with Adobe Creative Suite
  • Competitive Jazz Saxophone Award Winner
  • Master Googler
  • Active Webmaster
  • For more information, please visit my resume.

Interests

Some would say that my inability to decide what I want to do "when I grow up" is a weakness, but I consider it my largest strength. I've worked wildly different jobs all down the west coast from measuring curb ramps for wheelchair accessibility to selling Google SEO services to small to medium businesses, my skills have culminated into an effective web developer.


Outside of my professional life, I still keep my jack-of-all-trades lifestyle going and with two toddlers, it's pretty easy to lose focus on one thing and tackle a different challenge. I tend to eight chickens, 3 cats and a Bagel (Beagle-Basset Hound), I maintain my home server, I refurbish old laptops and have dozens of smaller projects around the house when I'm not spending as much time as possible with my kids.


Outside of my professional life, I'm still true to my jack-of-all-trades nature. I tend to eight chickens, I maintain my home server, I refurbish old laptops and have dozens of smaller projects around the house when I'm not spending as much time as possible with my daughters. In the coming years, I'd like to learn woodworking, turn my house into a Smart House and learn to grow my own food to become as self-sustaining of a household as possible all while continuing to develop my professional web skills.


Projects

Under Construction and Ugly

Completed but Soulless